Problems often begin with your computer's operating system, Internet connection or the version of Adobe Flash your computer is using.

Double check these common issues to resolve any problems with the music player:

Custom Channels players use Adobe Flash Player software to provide you with an exceptional platform in which to listen to and interact with our music channels. Adobe Flash is widely used and highly compatible for most any Internet browser (Explorer, Safari, Firefox, etc.) and works on both Mac and PC.

Check that have the latest version of Adobe Flash downloaded AND installed on your computer. As new Internet browsers and computer operating systems become available, Adobe Flash updates their software to ensure compatibility. Click here to download the latest version of Adobe Flash even if your Adobe Flash is fairly recent.


If you are having troubles with functions on our music player we strongly suggest you visit Adobe's support page.

There might be a firewall preventing the music stream from reaching your computer. In many work places, technology departments setup firewalls on Internet streaming content such as music to ensure Internet network safety and security. Often times, you'll see the player saying it's "playing" or "buffering" but you will never hear a sound. Any IT representative from your work place should be able to tell you if there is a firewall set up that would prevent streaming music. The IT department may be able to grant your computer access to our music stream.


Double check your Internet connection and/or speed. Streaming music takes up a certain amount of bandwidth and if your Internet connection is slow, you may be experiencing constant "buffering" or no music at all. In most cases, typical work place and home Internet connections are strong enough to stream music channels and videos, assuming there are no localized Internet outages. You may need to restart your Internet connection/modem/device.

Finally, a widely used solution to many problems is to restart your computer.

If you are experiening additional problems not solved by these solutions, you can email us: support@customchannels.net
**please include 1) your computer's operating system and version (e.g. Windows Vista, Mac OS X 10.x.x., etc.); 2) The Internet browser you are using (e.g. Internet Explorer 7, Firefox, Safari, etc.); 3) the type of Internet connection you are using (DSL, Cable, etc.); 4) whether you are accessing from home or an office network.