Custom Channels:::::Bonnaroo Channel Player Help

Bonnaroo Channel Player Help

Custom Channels is proud to provide streaming services for Bonnaroo! If you are experiencing problems accessing or staying connected to the channel please review these FAQ's before contacting us for technical help. There's a good chance your question will be answered here!

You may also want to check out the technical help topics at our streaming provider, Liquid Compass. For their player help page, click here.

Click on a FAQ Topic:

No sound - the most common issues.. check this first.

Possible Symptoms and Solutions.

No Audio At All - Make sure you have Windows Media Player (WMP) installed.
Opening message plays and then player says "stopped" - Make sure you have a current version of Windows Media Player installed.

Here's how...

If the player pops up and you get no sound, it might be because you don't have Windows Media Player installed on your computer or you have a old version that's not supported. To check, go to your START menu, choose PROGRAMS and look for Windows Media Player (on Mac, look in your applications folder or search for Windows Media). If it's not there, you need to download it (see below).

If you DO have it, check the version. Open Windows Media Player, select HELP | ABOUT from the top menu. You should have version 7.1 or higher. Version 9.x or higher is recommended. If not, you need to download and install a newer version (see below).

TEST: If you DO have version 7.1 OR HIGHER of Windows Media Player, do a test of your system by clicking here. This test stream is running off the same server as the Holiday Music channel, so if you can hear this, you should be able to hear the Holiday Channel.

If you can hear music programming, your system should be working fine. Go ahead the relaunch the stream through the link on the station's website.

Things to try first if you still cannot hear music:

See if Windows Media Player says "playing" in the status window. If so, check your connections and volume controls on your computer to make sure your speakers are connected, turned on and working.
If Windows Media Player says "buffering", you may have a bad internet connection - please be patient or try again a little later.
If Windows Media Player says "closed" or cannot play file, first check to make sure your WMP version is current. If it is, you may have an issue with your network settings. For more detailed technical help, see other topics on this page or visit the Liquid Compass tech support page.
Try restarting your computer.
Try clearing out your browser's "cache" or Temporary Internet Files. In Internet Explorer, go to Tools | Internet Options | Delete Temporary Files. Try launching IE and stream again.
Read the other topics on the help page.
In rare cases, WMP can become "corrupt" and needs to be freshly installed.

What do I need to listen to the Channel?

A PC or Mac computer. A newer, faster computer is better than an old, slow one for on-line listening.
An Internet connection. A dial up connection should work fine to hear the channel, but best results are generally achieved if you have a high speed connection (DSL, Cable, etc.).
Speakers or headphones hooked up to your computer's sound card.
Windows Media Player for Mac or PC installed on your computer. If you do not have the Windows Media player, you can download it for free by clicking this button:

We recommend Internet Explorer for Windows or Mac OS9 for best results. Safari is the browser of choice for Mac OS X. Yes, it will work with Firefox, too.

Do I Need a High Speed Connection to Listen to the Channel?

No, the Channel is designed for anyone with a dial-up (28.8 modem) or faster connection. However, if you are on a dial-up and doing other Internet surfing, email, etc. that may cause the stream to buffer (pause temporarily) since only so much stuff can fit through that phone line at a time. Even listeners with high speed connections may experience brief periods of buffering at times of heavy overall Internet usage.

Will the Channel Work on my Mac?

Yes, if you have Windows Media Player 7.1 for system 9.x or Windows Media Player for OSX (see Windows Media download info above). One other note for Mac Users: The Windows Media Player for Mac does not yet support the display of title and artist.

I Can't Get the Channel at Work - What's Up?

The most common reason people can't hear streaming audio at work is because your company's network may have blocked the port on your computer that Windows Media Player uses for security reasons. If you are able to get OTHER Windows Media streams (try the test stream) but not this channel then this probably isn't your issue. But if you can't get Windows Media streams, check with your IT department or company geek to see if they will allow access.

I Click The "Launch" Button and nothing happens.

The player uses the same technology (Javascript) as some pop-up ads to size the player properly for your screen. If you use a "pop-up blocker" software (to avoid those nasty pop up ads), it may be preventing the player from launching. You should disable any pop-up blocking software before launching the player.

Also, be sure your browser has Java enabled (for Internet Explorer: Tools | Internet Options | Advanced)

I hear an opening message, then it takes a long time for the music to start.

The delay between the opening message and when the music starts is caused by "buffering" - your computer downloading a portion of the stream in advance so you hear a seamless stream after that. Depending on your connection speed and general internet conditions the buffering time can be less than a second, to as much as 30 seconds. You may find it takes longer to buffer during times of heavy Internet usage (such as 10 am when everyone and their brother is using the Internet at work!) Your player will say "buffering" in the black box near the bottom - just be patient.

If the players says "closed" after playing the opening message, check to make sure you have a current version 7.1 or higher of Windows Media Player installed (see above).

I get a message that says "Buffering" or "Trying to Reconnect"

This is usually caused by Internet congestion or poor connection quality to the Internet. Be patient, the music should start again in a few moments. If it doesn't, try reconnecting again in a few minutes.

What does it mean when the music stops and the player says "closed"?

This means you have lost connection to the stream and must restart the music by pressing the "play" button again or re-launching the channel from it's website. A lost connection can be due to a number of factors - most likely related to heavy Internet traffic where the player loses contact with the server for too long a period of time and eventually disconnects (kind of like a bad cell phone connection - it can only hang on so long before it just drops... redial.)

Hint: If you restart the player and it happens again, it could mean an Internet "traffic jam" is temporarily making it hard for the player to connect. Don't be frustrated, try again a little later. On rare occasions, it could mean the server is temporarily off-line.

Nice try guys, but I still have questions or problems hearing the Channel on my computer- where can I get more help?

If you're still having problems or have questions about listening to the channel, please feel free to drop a note to support@customchannels.net . Please tell us your computer operating system, your Internet Browser Version and as much specific information about the problem you're experiencing as possible so that we can try to help. Sorry, we do not accept phone calls for technical support.