Set Up Your Music Player

Custom Channels Music Player – Compact

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Dimensions: 4″ wide x 1.2″ tall x 3.75″ deep

 

 

 

Plug + Play

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Follow these simple steps to set up your pre-tuned music player with your existing audio system and network.

Place your Custom Channels music player close to your Internet connection, your stereo system and power. We’ve shipped everything you need to get going:

  • Music player
  • 5V power supply
  • Ethernet (Internet) cable
  • RCA stereo audio cables

 

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Connect to the Internet

  • Use Ethernet cable to connect music player to Internet connection/router

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Connect to the Amplifier

  • One end of the audio cable to the music player
  • Other end of audio cable to AUX or CD input on amplifier

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Connect to Power

    • Using supplied 5V adapter, connect music player to power
    • Player may take up to 30 seconds to play music

 

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Your business is unique, and sometimes setups can be unique, too.

If your audio system only has a single audio cable or input, not two left/right inputs, you will need a stereo-to-mono Y adapter to combine your left and right music player outputs into a single mono output which can then be connected to your amplifier’s mono input.

If a stereo-to-mono Y adapter was not included in your packaging, you can purchase one at local electronics supply stores (like Radio Shack) or email support@CustomChannels.net.

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If you’re not hearing any music determine if this is a problem with the Internet connection or a problem with your amplifier/audio system.

This player indicates that it is connected to the Internet by displaying GREEN lights for “audio”, “network” and “power”; “card” will not be lit.

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If audio, network and power lights are all GREEN and no music is playing:
go to Audio System Troubleshooting
If audio and/or network lights are RED, OFF or FLASHING:
email support@CustomChannels.net for setup assistance
If NO lights are lit: check the power supply

Network Troubleshooting

Try the following troubleshooting tips if your music player is unable to connect to the Internet. This section assumes some familiarity with your business’s network, router/firewall, modem and Internet Service Provider. We recommend a qualified IT or computer network consultant assist for advanced network troubleshooting.

  • Make sure DHCP is enabled on your router or modem. Unless otherwise arranged, all Custom Channels music players are shipped to receive their IP address via DHCP. If your network requires a static IP, see setting a static IP instructions below.
  • Ensure all Ethernet cables are firmly connected to both the player and the switch/router. If any cable looks crimped or damaged, replace the cable.
  • With the player connected to the network, try rebooting the player by unplugging the power for 30-60 seconds and then plugging it back in.
  • With the power to the player unplugged, reboot your network router or firewall. Once the router has completely come back on and stabilized, plug the player’s power cord back in.
  • Try connecting the player to a different port on your router/firewall.
  • Connect a laptop computer into the same Ethernet port/cable as the player to see if the computer can connect to the Internet through that same port (be sure to turn off WiFi to ensure the computer is using the wired Ethernet connection and not WiFi). If the computer is unable to connect to the Internet, consult with your IT personnel or ISP for further troubleshooting.
  • Check your firewall settings. Standard HTTP Protocol / Port 80 is used for all streaming, configuration and monitoring.
  • Check for web or domain filtering: The Custom Channels music player will connect to the following domains for streaming and monitoring:
    .customchannels.net
    .streamit.eu
    .streamguys.com
    .amazonaws.com
    Please contact us if you need more detailed domain or server IP information.

Setting a Static IP

Configuring a static IP on this model of Custom Channels player (known as “The Compact”) requires a USB cable (Micro B to Standard A) and a computer with Windows 7 or higher running the free Streamit LCT software. Please contact us for assistance in setting a static IP.

Audio System Troubleshooting

If your music player is connecting to the Internet with green lights, and you are still not hearing music, try these audio troubleshooting tips.

Note: audio stereo systems can be fairly complex. This section assumes you have some familiarity with how your system works. If not, you may need to review the operating manual for your audio equipment or consult a qualified audio systems technician.

  • Check all audio cable connections. Make sure the “L” and “R” RCA cable connections are attached firmly to both the stereo system/amplifier and the Custom Channels music player.
  • Double check the input on the amplifier the Custom Channels player is plugged into (AUX, CD) and make sure the amplifier source is set to that same input.
  • Try another input. If your amplifier does not have an available AUX or CD input, try another input like VIDEO or DVD. DO NOT use the PHONO input.
  • Make sure speaker wires are plugged in and the speakers are selected on the amplifier. Many sound systems have A/B speaker selection buttons so make sure the correct button is selected.
  • Try turning off and turning on the stereo system/amplifier.
  • Test another audio source. If you have a receiver with an FM tuner, select FM to hear if sound is coming out of the speakers. If not, this may indicate a problem with your speaker wiring or speaker selection button(s).
  • If there is a remote volume control (such as in the dining room), make sure that volume control is turned up.

Need more help? See our Help/FAQ page or email support@CustomChannels.net