Sonos Frequently Asked Questions

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How do I find my Sonos device serial numbers?

In the Sonos (Windows) Desktop App: Open the “Help” menu and select “About My Sonos System”. A window with a list of connected Sonos Devices will appear. Look for the “Serial Number” listed for each of your devices.

In the Sonos (MAC) Desktop App: Open the “Sonos” menu and select “About My Sonos System”. A window with a list of connected Sonos Devices will appear. Look for the “Serial Number” listed for each of your devices.

In the Sonos Mobile App: Open the “Sonos” App and select the “More” menu. Then click the “Settings” and select “About My Sonos System”.

Why don’t all of my devices appear under “Manage Players” tab?

Your Sonos system may only be checking in with our servers using a single serial number. This is normal behavior. If you see a serial number listed in your “Manage Players” tab that is not listed under “About My Sonos System”, please contact us at: support@CustomChannels.net.

Why does the “Recently Played” page show a few songs ahead of what I’m hearing?

Sonos devices cache up to three songs in order to provide uninterrupted playback. “Recently Played” may be one to three songs ahead of what you are currently hearing at your business.

Why am I getting an error that says “Device Limit Reached”?

We allow for a certain number of Sonos devices to be connected. The number is based on the locations and zones with your subscription. If you see this message, please contact us at: support@CustomChannels.net.