Music & Boosting In-Branch Customer Loyalty and Satisfaction: A Banking White Paper
Actionable data in this white paper includes:
- The in-branch experience remains the primary factor driving customer satisfaction
- Music is a critical component of the experience — creating strong psychological and emotional responses
- Proper use of music increases customer satisfaction and influences behavior
- Improperly utilizing music can create precisely the opposite effect
See the infographic below for a sampling of what’s included in the Music & Employee Retention white paper.