Custom Channels’ COVID-19 Music Relief Program

Custom Channels is doing our part to support our independent, small business restaurant clients who have been forced to provide limited services to their customers via delivery, take away and curb-side delivery during the COVID-19 crisis.

Why? Because Custom Channels believes in the healing and comforting powers of Music in uncertain times. Music provides a respite from the intensity of the 24-hour news cycle. The music we love can center and calm us. Music is something we can share with others, even when we are more than six feet apart.

To help, Custom Channels is offering continuation of music service to qualified businesses for up to two months (April and May, 2020) at no charge. Bottom line, you will not receive an invoice for music services for the next two months, but can continue to enjoy the benefits of music while you and your employees continue to serve customers in your community.

We know your in-store music subscription is often a tempting service to eliminate in order to save money in times like this. Indeed, we’ve had many clients ask us to suspend their accounts while they work through the crisis. But for businesses that are remaining open on a limited basis (carry-out only, etc.) many have found the lack of music in their stores—if even for the employees—was a negative. Here’s a message we received from a long-time, full-service restaurant client:

“We suspended our account with you when we were forced to shut down our dining rooms. At the time, we didn’t think it would make an impact on our staff and guests, but I think we were mistaken. Having our music turned back on would really help the team’s morale while also positively impacting the guest who is simply walking in to grab a pizza, to go.

Who is qualified: Current Custom Channels’ clients that operate 10 or fewer, independent, dine-in restaurants, bars, coffee shops, bakeries, etc. that have been required by government order to close their dining rooms, but continue to provide limited service including carry-out, curb-side pickup, and delivery. Your Custom Channels account must be in good standing (paid up) as of March 30, 2020. Clients with current prepaid months of service (i.e. quarterly or annual plans) will be credited an additional two months that will be applied to the end of the current prepaid period (no cash refunds of prepaid amounts).

How to get it: Please contact our customer service team by email at

As a small business ourselves, Custom Channels understands and is experiencing how difficult this time is. You can read our founders’ initial responses to the pandemic here. Our hope is that we can help in some small way, even if it’s just to keep the music playing during this crisis. And we look forward to being of service to you for many years to come.

For more information on the COVID-19 pandemic, visit the Center for Disease Control’s website